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Zipper offers several options for managing refunds. You can process a full refund for a transaction, or if you only need to refund a portion of the payment, you can issue a partial refund. Additionally, you can set up automatic refunds for certain scenarios.

For detailed instructions on how to handle refunds within Zipper, please refer to the following documentation:

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Articles

How to Issue a Partial Refund

If you need to refund only part of a customer's payment (rather than the full amount), you'll need to process this directly through Stripe. This article explains how to issue partial refunds.

Articles

How to Set Up Automatic Refunds

Learn how to configure automatic refund policies for classes and events. When customers cancel within your refund window, they'll be automatically refunded without manual intervention.

Articles

How to Process a Refund

Learn how to process refunds for customer transactions. Refunds help you handle returns, cancellations, and customer requests.

Capabilities

Point of Sale Capabilities

Process in-person payments with a streamlined POS interface. Add products to cart, select customers, process payments, and handle custom amounts—all while maintaining cart validation, payment metho...

Articles

How to Configure Payment Options for Appointment Types

Learn how to configure payment options for appointment types so customers can pay using different methods when booking. You can enable free appointments, paid appointments, punch card credits, or s...

Articles

How to Set Up Payment Options for Events

Learn how to configure payment options for events so customers can pay using different methods when registering. You can enable free events, paid events, punch card credits, or subscription access.

FAQ

Payments & Billing Frequently Asked Questions

Common questions about processing payments, managing subscriptions, and handling refunds in Zipper. Find answers to questions about Stripe integration, payment processing, subscription management, ...

Articles

How to Create a Virtual Class

Learn how to create virtual or online classes with meeting links. Virtual classes allow you to offer online instruction to customers who can't attend in person, or create hybrid experiences that co...

Articles

How to Cancel an Event

Learn how to cancel events and handle refunds for registered customers. When you cancel an event, you can choose whether to refund registrations, and all registered customers will be notified.

Articles

How to Manage Event Registrations

Learn how to view, manage, and handle event registrations. You can see who's registered, manage waitlists, cancel registrations, mark attendance, and issue refunds.

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