How to Set Up Payment Options for Events

Learn how to configure payment options for events so customers can pay using different methods when registering. You can enable free events, paid events, punch card credits, or subscription access.

Before You Begin

• You must be logged in to your account at https://app.joinzipper.com
• You need permission to manage schedules (typically organization owners and admins have this permission)
• An event to configure (or create a new event)
• Stripe connected (for paid events)
• Punch card products created (if using punch cards)
• Subscription products created (if using subscriptions)

Steps

Step 1: Navigate to Event

1. Log in to your account at https://app.joinzipper.com/auth/login
2. From the dashboard, click Calendar in the left sidebar
3. Find the event you want to configure:
   • Browse your calendar
   • Or go to Events and find it
4. Click on the event to open it

What happens next: You'll see the event edit page.

Step 2: Edit Event

1. On the event page, click Edit (or find edit option)
2. The event edit form will open

What happens next: You'll see the event editing interface.

Step 3: Find Payment Section

1. In the event edit form, find the Payment section
2. This section contains:
   • Payment option toggles
   • Price settings
   • Punch card options
   • Subscription options

Note: Payment options are typically in Step 3 (Payment) of the event creation/editing wizard.

Step 4: Configure Payment Options

1. Enable the payment options you want:

   Free:

   • Select Free as a payment option
   • No payment required
   • Customers can register without paying

   Paid:

   • Select Paid as a payment option
   • Set a Price for credit card payment
   • Customers pay via Stripe when registering
   • Requires Stripe to be connected

   Punch Card:

   • Select Punch Card as a payment option
   • Select which punch card products can be used
   • Customers can use credits instead of paying
   • Requires punch card products to be created

   Subscription:

   • Select Subscription as a payment option
   • Grant access to subscription holders
   • Customers with active subscriptions can register
   • Requires subscription products to be created

2. You can enable multiple options:

   • Enable Free + Paid (customers choose)
   • Enable Paid + Punch Card (customers choose)
   • Enable all options for maximum flexibility

Note: Enabling multiple options gives customers flexibility in how they pay.

Step 5: Configure Payment Details

If Paid is enabled:

1. Set the price:
   • Enter the amount customers will pay
   • Example: $25, $50, $100
   • Minimum price is typically $1.00

If Punch Card is enabled:

1. Select punch card products:
   • Choose which punch card products can be used
   • Customers can use credits from these products
   • Select multiple products if needed

If Subscription is enabled:

1. Subscription access is automatic:
   • Customers with active subscriptions can register
   • No additional configuration needed
   • Works with all subscription products

Step 6: Save Event

1. Review your payment configuration:
   • Correct payment options are enabled
   • Price is set (if paid)
   • Punch card products are selected (if using punch cards)
2. Click Save (or complete the event wizard)
   • Payment options will be saved
   • You'll see a confirmation
3. Payment configuration will take effect immediately

What happens next: Payment options will be configured and:

• Customers see all enabled payment options when registering
• Payment is processed based on customer's choice
• Free events don't require payment
• Paid events charge via Stripe
• Punch card credits are deducted when used
• Subscription holders can register automatically

Tips

• Enable multiple payment options for customer flexibility
• Set appropriate prices for paid events
• Configure punch cards for customers who prefer prepaid credits
• Use subscriptions for recurring access
• Test registration flow after configuration

Troubleshooting

Problem: I don't see payment options Solution: Check that:

• You're editing the event (not just viewing)
• Payment section exists in the event form
• You have permission to manage schedules

Solution: Make sure you're editing the event. Contact your organization owner if you need access.

Problem: Paid option requires Stripe Solution: Paid events require Stripe to be connected. To fix:

• Go to Organization Management → Integrations → Stripe
• Complete Stripe connection
• Return to configure payment options

Problem: I can't select punch card products Solution: Check that:

• Punch card products exist in your organization
• Products are active and available
• Punch card option is enabled

Solution: Create punch card products first, then configure event to use them.

Problem: Customers don't see payment options Solution: Check that:

• Payment options are enabled and saved
• Event is published and available
• Registration is open

Solution: Verify payment options are saved and event is properly configured.