Website & Publishing FAQ

Common questions about managing and publishing your website in Zipper.

Publishing & Updates

Q: Why won't my published site show the updates?

A: Your site updates are cached at multiple levels for performance. Here's what's happening:

Caching layers:

• CDN cache: CloudFront and Cloudflare cache pages for 1-5 minutes
• Application cache: Redis caches page data for 5 minutes
• Browser cache: Your browser may cache the page locally

Solution:

1. Wait 2-3 minutes after publishing for caches to refresh
2. Force refresh your browser (Ctrl+Shift+R on Windows, Cmd+Shift+R on Mac)
3. Try viewing in an incognito/private browsing window
4. Clear your browser cache

How to force a cache refresh:

• For custom domains using Cloudflare: Add ?cf-cache-flush to the URL
• For all other updates: Wait 5 minutes for automatic cache expiration

Updates are live in the system immediately after publishing. The delay you're seeing is only the cache refresh time, not an actual publishing delay.

Q: How long does it take for site changes to appear?

A: Changes appear within 2-5 minutes after publishing, depending on which page:

• Homepage: May take up to 5 minutes (CDN and Redis cache)
• Other pages: Usually 2-3 minutes (Redis cache only)
• Custom domains with Cloudflare: Up to 5 minutes (edge cache)

The publishing itself is instant. The delay is intentional caching for better performance and faster page loads for your visitors.

Q: How do I preview changes before publishing?

A: Go to Dashboard > Sites > Your Site > Preview. The preview shows your draft without affecting the published site.

Adding Content to Your Site

Q: How do I add a form onto a website page?

A: Use the site editor to embed a form on any page. See the detailed guide: How to Add a Form to a Website Page

Quick steps:

1. Go to Sites > select your site > Edit
2. Navigate to the page where you want the form
3. Add a new Form block or Lead Form block
4. Select which form to display from your saved forms
5. Save and Publish your site

Forms must be created in the Forms section first before they can be added to a page.

Q: How do I make products that are live in my app show up on my website?

A: Products in the customer app are not automatically displayed on your website. You need to add them using the site editor. See the detailed guide: How to Add Products to Your Website

Quick steps:

1. Go to Sites > select your site > Edit
2. Navigate to the page where you want to show products (e.g., Shop, Pricing)
3. Add a Products block or Shop block
4. Select which products or categories to display
5. Save and Publish your site

Alternatively, link to your products page directly: /o/your-org-slug/products

Q: How do I replace my homepage with a new one I created in the site builder?

A: You can either edit the existing homepage directly or set a new page as your homepage. See the detailed guide: How to Replace Your Homepage in the Site Builder

Option 1: Edit the existing homepage

1. Go to Sites > select your site > Edit
2. Select the homepage
3. Make your changes (add/remove sections, update content)
4. Save and Publish

Option 2: Set a different page as homepage

1. Go to Sites > select your site > Settings
2. Look for Homepage or Default Page setting
3. Select the new page you created
4. Save settings

Tracking & Analytics

Q: How do I add a Google Ads tracking tag or Google Analytics to my site?

A: Add tracking tags via the site's Advanced Settings. See the detailed guide: How to Add Google Analytics or Ad Tracking Tags

Quick steps:

1. Go to Sites > select your site > Settings (or Advanced Settings)
2. Find the Custom Code or Head Scripts section
3. Paste your Google tracking tag code (the full JavaScript snippet)
4. Save your changes
5. Publish your site

The tag will be active on all pages after publishing. Verify it works by checking Google Analytics Real-time reports or Google Ads conversion status.

Q: How do I create a QR code for my event page?

A: Zipper doesn't have a built-in QR code generator, but you can easily create one using a free tool. See the detailed guide: How to Create a QR Code for Your Event Page

Quick steps:

1. Go to Calendar > find your event > copy the public event URL
2. Go to a free QR code generator like https://qr.io/
3. Paste your event URL
4. Download the QR code image

Use the QR code on flyers, posters, business cards, or social media.

Domain & SSL

Q: How long does custom domain setup take?

A: Domain validation typically takes 15-30 minutes after you add the DNS records. SSL certificates are issued automatically once validation completes.

Q: Why isn't my custom domain working?

A: Check these common issues:

1. DNS records not yet propagated (can take up to 48 hours)
2. DNS records added to wrong domain or subdomain
3. Domain validation still pending

Go to Dashboard > Sites > Domains to check validation status.