Reviews Frequently Asked Questions
Common questions about importing, managing, and displaying customer reviews in Zipper. Find answers to questions about review import, publishing, replies, and review configuration.
Product Capabilities and What It Can Do
Q: What can I do with Reviews?
A: Reviews allow you to:
- Import reviews from third-party platforms (Google, etc.)
- Publish or unpublish reviews on your site
- Reply to customer reviews
- Configure review display settings
- Organize reviews by location or platform
- Maintain social proof and customer trust
Q: Can I import reviews from Google?
A: Yes! You can:
- Import reviews from Google Business
- Import reviews on-demand
- Merge reviews without duplicates
- Capture complete review information
Google import helps you showcase customer reviews from Google.
Q: Can I control which reviews are displayed?
A: Yes! You can:
- Publish reviews to make them visible
- Unpublish reviews to hide them
- Filter reviews by rating, date, or platform
- Control review display per location
Publishing control helps you showcase the best reviews.
Q: Can I reply to customer reviews?
A: Yes! You can:
- Reply to individual reviews
- Responses are saved and displayed
- Engage with customer feedback
- Show you value customer input
Replying helps you engage with customers and show responsiveness.
How to Use the Product
Getting Started
Q: What do I need before I can import reviews?
A: Before importing reviews, you should have:
- An active organization account at https://app.joinzipper.com
- Permission to manage reviews (you need the "manage-reviews" permission)
- Google Business integration connected (for Google reviews)
You can start importing reviews once you have the required permissions and integrations.
Q: How do I get started importing my first reviews?
A: To import reviews:
- Log in to https://app.joinzipper.com
- Connect Google Business integration (if not already connected)
- Go to Reviews (or Marketing → Reviews)
- Click Import Reviews (or find import option)
- Select platform (Google, etc.)
- Start import
Reviews will be imported and available for publishing.
Common Tasks
Q: How do I import reviews from Google?
A: To import from Google:
- Connect Google Business integration
- Go to Reviews → Import
- Select Google as source
- Click Import Reviews
- Wait for import to complete
Reviews will be imported and appear in your review list.
Q: How do I publish a review?
A: To publish:
- Go to Reviews → find review
- Click Publish (or change status)
- Review goes live on your site
Published reviews are visible to visitors.
Q: How do I reply to a review?
A: To reply:
- Go to Reviews → select review
- Find Reply option
- Enter your response
- Save reply
Reply will be displayed with the review.
Q: How do I configure review settings?
A: To configure settings:
- Go to Reviews → Settings
- Configure platform-specific settings
- Configure location-specific settings
- Set up email templates
- Save settings
Settings help you customize review display and management.
Troubleshooting
Q: Why can't I import reviews?
A: Import might fail if:
- Google Business integration isn't connected
- You don't have "manage-reviews" permission
- Import service isn't available
Solution: Connect Google Business integration, check your permissions, and verify import service is available.
Q: Why don't I see reviews on my site?
A: Reviews might not appear if:
- Reviews aren't published
- Review blocks aren't configured on site
- Reviews are filtered out
Solution: Publish reviews, configure review blocks on site, and check filter settings.
Q: Why can't I reply to a review?
A: You might not be able to reply if:
- Review doesn't exist
- Reply feature isn't available
- You don't have permission
Solution: Verify review exists, check reply feature availability, and ensure you have permissions.
Edge Cases and Advanced Usage
Q: Can I import reviews from multiple platforms?
A: You can:
- Import from Google Business
- Import from other supported platforms
- Merge reviews from multiple sources
- Organize reviews by platform
Multiple platform import helps you showcase reviews from various sources.
Q: How do I handle negative reviews?
A: To handle negative reviews:
- Reply professionally to show responsiveness
- Unpublish if inappropriate
- Use feedback to improve services
- Show you value customer input
Professional handling helps maintain customer trust.
Q: Can I filter reviews by rating?
A: You can:
- Filter reviews by rating (5-star, 4-star, etc.)
- Show only positive reviews
- Organize reviews by rating
- Display high-rated reviews prominently
Filtering helps you showcase the best reviews.