Notifications Frequently Asked Questions
Common questions about managing notifications and notification settings in Zipper. Find answers to questions about notification types, channel preferences, notification settings, and notification management.
Product Capabilities and What It Can Do
Q: What can I do with Notifications?
A: Notifications allow you to:
- Receive in-app, push, email, and SMS notifications
- Configure notification preferences per channel
- Enable or disable specific notification types
- Set preferred notification times
- Manage notification delivery
- Track notification status
Q: What notification types are available?
A: You can receive notifications for:
- Form Submissions: When forms are submitted
- Payment Events: When payments are processed or fail
- Subscription Events: When subscriptions start or change
- Lead Events: When leads are created or moved
- Social Queue: When social posts are scheduled
- Blog Queue: When blog posts are queued
Q: Can I control how I receive notifications?
A: Yes! You can:
- Enable or disable email notifications
- Enable or disable push notifications
- Enable or disable SMS notifications
- Enable or disable in-app notifications
- Set preferred notification times
- Configure timezone for timing
Q: Can I disable specific notification types?
A: Yes! You can:
- Enable or disable specific notification types
- Control which events trigger notifications
- Customize notification preferences
- Set per-channel preferences
How to Use the Product
Getting Started
Q: What do I need before I can configure notifications?
A: Before configuring notifications, you should have:
- An active organization account at https://app.joinzipper.com
- Access to notification settings
You can start configuring notifications immediately.
Q: How do I get started configuring notifications?
A: To configure notifications:
- Log in to https://app.joinzipper.com
- Go to Organization Management → Notification Settings (or Settings → Notifications)
- Configure notification preferences:
- Enable or disable channels (email, push, SMS, in-app)
- Enable or disable notification types
- Set preferred times
- Save settings
Your notification preferences will be saved and applied.
Common Tasks
Q: How do I enable email notifications?
A: To enable email:
- Go to Notification Settings
- Find Email Notifications section
- Enable email notifications
- Configure which notification types to receive via email
- Save settings
Email notifications will be sent to your email address.
Q: How do I enable push notifications?
A: To enable push:
- Go to Notification Settings
- Find Push Notifications section
- Enable push notifications
- Allow push notifications in your browser/device
- Configure which notification types to receive via push
- Save settings
Push notifications will be sent to your device.
Q: How do I disable a specific notification type?
A: To disable type:
- Go to Notification Settings
- Find notification type (e.g., Form Submissions)
- Disable for specific channels or all channels
- Save settings
You won't receive notifications for that type.
Q: How do I set preferred notification times?
A: To set times:
- Go to Notification Settings
- Find Time Preferences section
- Set preferred notification times
- Configure timezone
- Save settings
Notifications will be delivered at preferred times.
Troubleshooting
Q: Why aren't I receiving notifications?
A: Notifications might not arrive if:
- Notifications are disabled
- Notification type is disabled
- Channel is disabled
- Email address or phone number is incorrect
- Push notifications aren't allowed
Solution: Check notification settings, enable notifications, verify contact information, and allow push notifications.
Q: Why am I receiving too many notifications?
A: You might receive too many if:
- All notification types are enabled
- Multiple channels are enabled for same types
- Time preferences aren't set
Solution: Disable unnecessary notification types, disable redundant channels, and set time preferences.
Q: Why can't I enable push notifications?
A: Push might not enable if:
- Browser/device doesn't allow push
- Push permissions aren't granted
- Push service isn't available
Solution: Allow push notifications in browser/device settings, grant permissions, and verify push service is available.
Edge Cases and Advanced Usage
Q: Can I receive notifications on multiple channels?
A: Yes! You can:
- Enable multiple channels for same notification type
- Receive notifications via email, push, SMS, and in-app
- Configure different preferences per channel
Multiple channels ensure important notifications are received.
Q: How do I manage notification history?
A: To manage history:
- Go to Notifications (or notification list)
- View all notifications
- Mark as read or unread
- Clear notifications
- Filter or search notifications
Notification history helps you track all notifications.
Q: Can I configure different settings per organization?
A: Notification settings are:
- Configured per user
- Applied across all organizations
- Can be customized per notification type
Settings help you control notification delivery across organizations.