Media Library Frequently Asked Questions
Common questions about uploading and managing media assets in Zipper. Find answers to questions about media upload, organization, bulk operations, and media reuse.
Product Capabilities and What It Can Do
Q: What can I do with Media Library?
A: Media Library allows you to:
- Upload images, videos, and other media assets
- Organize media into folders or categories
- Search and filter media assets
- Reuse media across sites and pages
- Manage media in bulk
- Filter AI-generated media items
Q: What file types can I upload?
A: You can upload:
- Images: JPG, PNG, GIF, and other image formats
- Videos: MP4 and other video formats
- Other Files: Various file types as supported
Supported file types depend on system configuration.
Q: Can I organize media into folders?
A: Yes! You can:
- Organize media into folders or categories
- Filter media by type or date
- Search media by name or description
- Tag media for organization
Organization helps you find assets quickly.
Q: Can I reuse media across sites?
A: Yes! You can:
- Reuse media across multiple sites
- Use media in blog posts, CMS content, and pages
- Maintain consistent visuals across your content
- Access media from anywhere in your organization
Reuse helps you maintain consistent branding.
How to Use the Product
Getting Started
Q: What do I need before I can upload media?
A: Before uploading media, you should have:
- An active organization account at https://app.joinzipper.com
- Permission to manage media library (you need the "manage-media-library" permission)
You can start uploading media immediately once you have the required permissions.
Q: How do I get started uploading my first media file?
A: To upload your first file:
- Log in to https://app.joinzipper.com
- Go to Media Library (or Content → Media)
- Click Upload button
- Select files to upload
- Wait for upload to complete
Files will be added to your media library.
Common Tasks
Q: How do I upload media?
A: To upload media:
- Go to Media Library
- Click Upload (or drag and drop files)
- Select files to upload
- Wait for upload to complete
Media will be added to your library and available for use.
Q: How do I organize media?
A: To organize media:
- Use folders or categories
- Add descriptions and metadata
- Tag media for organization
- Filter media by type or date
Organization helps you find assets quickly.
Q: How do I search for media?
A: To search media:
- Go to Media Library
- Use Search field
- Enter search term (name, description, etc.)
- View filtered results
Search helps you quickly find specific assets.
Troubleshooting
Q: Why can't I upload media?
A: Upload might fail if:
- You don't have "manage-media-library" permission
- File size exceeds limits
- File type isn't supported
- Upload service isn't available
Solution: Check your permissions, verify file size and type, and ensure upload service is available.
Q: Why don't I see my uploaded media?
A: Media might not appear if:
- Upload failed
- Media is filtered out
- Search filter is active
Solution: Check upload status, clear filters, and verify media exists.
Edge Cases and Advanced Usage
Q: Can I upload multiple files at once?
A: Yes! You can:
- Select multiple files for upload
- Upload files in bulk
- Process large media sets efficiently
Bulk upload helps you add many files quickly.
Q: How do I filter AI-generated media?
A: To filter AI media:
- Go to Media Library
- Find Filter option
- Select AI-Generated or Copilot filter
- View filtered results
Filtering helps you organize AI-generated content.