Locations Frequently Asked Questions
Common questions about creating and managing business locations in Zipper. Find answers to questions about location creation, appointment type mapping, event assignment, and location management.
Product Capabilities and What It Can Do
Q: What can I do with locations?
A: Locations allow you to:
- Create physical locations with addresses
- Create virtual locations with meeting links
- Create hybrid locations supporting both
- Map locations to appointment types
- Assign locations to events and classes
- Show locations to customers during booking
- Organize services by location
Q: Can I create multiple locations?
A: Yes! You can:
- Create unlimited locations per organization
- Organize locations by purpose or type
- Assign different services to different locations
- Manage multi-location businesses
Multiple locations help you organize services across different physical or virtual spaces.
Q: What types of locations can I create?
A: You can create:
- Physical Locations: Locations with physical addresses
- Virtual Locations: Online locations with meeting links
- Hybrid Locations: Locations supporting both physical and virtual options
Location types help you organize different service delivery methods.
Q: Can I map appointment types to locations?
A: Yes! You can:
- Map specific appointment types to locations
- Control which services are available at which locations
- Update mappings as needed
- Show available locations to customers during booking
Mapping helps you control service availability by location.
Q: Can I assign locations to events and classes?
A: Yes! You can:
- Assign locations to events
- Assign locations to classes
- Override locations for specific sessions
- Show customers where events/classes are held
Location assignment helps customers know where services take place.
How to Use the Product
Getting Started
Q: What do I need before I can create a location?
A: Before creating a location, you should have:
- An active organization account at https://app.joinzipper.com
- Permission to manage locations (typically included in schedule management)
You can start creating locations immediately once you have the required permissions.
Q: How do I get started creating my first location?
A: To create your first location:
- Log in to https://app.joinzipper.com
- Go to Organization Management → Locations (or Settings → Locations)
- Click Add Location or Create Location
- Enter location details:
- Name: Location name
- Type: Physical, virtual, or hybrid
- Address: Physical address (if applicable)
- Meeting Link: Virtual meeting link (if applicable)
- Click Save
Your location will be created and available for use.
Common Tasks
Q: How do I create a location?
A: To create a location:
- Go to Locations → Add Location
- Enter location details:
- Name: Enter location name
- Type: Choose physical, virtual, or hybrid
- Address: Enter physical address (if physical)
- Meeting Link: Enter virtual meeting link (if virtual)
- Save location
Location will be available for mapping to services.
Q: How do I map an appointment type to a location?
A: To map appointment types:
- Go to Locations → select location
- Find Appointment Types section
- Click Add Appointment Type or Map Types
- Select appointment types to map
- Save mappings
Appointment types will be available at the selected location.
Q: How do I assign a location to an event?
A: To assign to event:
- Go to Calendar → select or create event
- Edit event details
- Find Location field
- Select location from dropdown
- Save event
Location will be shown to customers when booking the event.
Q: How do I assign a location to a class?
A: To assign to class:
- Go to Calendar → select or create class
- Edit class details
- Find Location field (in class metadata)
- Select location
- Save class
Location will be shown to customers when registering for classes.
Q: How do I update a location?
A: To update location:
- Go to Locations → select location
- Click Edit
- Update location details
- Update appointment type mappings if needed
- Save changes
Location updates will be reflected in all associated services.
Configuration and Settings
Q: How do I create a virtual location?
A: To create virtual location:
- Go to Locations → Add Location
- Enter location name
- Select Virtual as location type
- Enter meeting link (Zoom, Google Meet, etc.)
- Save location
Virtual location will be available for online services.
Q: How do I create a hybrid location?
A: To create hybrid location:
- Go to Locations → Add Location
- Enter location name
- Select Hybrid as location type
- Enter both physical address and meeting link
- Save location
Hybrid location supports both in-person and virtual services.
Troubleshooting
Q: Why can't I create a location?
A: You might not be able to create locations if:
- You don't have permission to manage locations
- You're not logged into the correct organization
Solution: Check your permissions with your organization admin and verify you're in the correct organization.
Q: Why don't I see locations when booking appointments?
A: Locations might not appear if:
- No locations are mapped to the appointment type
- Location mappings aren't configured
- Locations are filtered out
Solution: Map locations to appointment types, verify mappings are configured, and check filter settings.
Q: Why can't I map an appointment type to a location?
A: Mapping might fail if:
- Location doesn't exist
- Appointment type doesn't exist
- You don't have permission to manage mappings
Solution: Ensure location and appointment type exist, check your permissions, and verify mappings are configured correctly.
Q: Why don't customers see locations during booking?
A: Locations might not appear if:
- Locations aren't mapped to appointment types
- Public location listing is disabled
- Location mappings aren't configured
Solution: Map locations to appointment types, enable public listings, and verify mappings are configured.
Edge Cases and Advanced Usage
Q: Can I have the same appointment type at multiple locations?
A: Yes! You can:
- Map one appointment type to multiple locations
- Offer same service at different locations
- Customers can choose location during booking
Multiple location mapping helps you offer services at multiple locations.
Q: What happens if I delete a location?
A: When you delete a location:
- Location is removed from your location list
- Appointment type mappings are removed
- Events/classes may lose location assignment
- Historical data may be preserved
Important: Be careful when deleting locations, as this affects service availability.
Q: Can I override location for specific sessions?
A: Yes! You can:
- Override location for individual event sessions
- Override location for specific class sessions
- Handle location changes for individual occurrences
Location overrides help you handle temporary location changes.
Q: How do I organize locations for a multi-location business?
A: To organize multiple locations:
- Create separate locations for each physical/virtual space
- Name locations clearly (e.g., "Downtown Studio", "Online Sessions")
- Map services to appropriate locations
- Show locations to customers during booking
Clear organization helps customers choose the right location.
Q: Can I see which services are available at each location?
A: Yes! You can:
- View location details to see mapped appointment types
- See which events/classes are assigned to locations
- Filter services by location
Location details help you understand service availability.
Q: How do I handle location changes for existing appointments?
A: To handle changes:
- Update location in appointment details
- Notify customers of location changes
- Update location for future appointments
Location updates help you manage schedule changes.