CMS Frequently Asked Questions

Common questions about creating and managing CMS content in Zipper. Find answers to questions about content types, content creation, AI generation, and content organization.

Product Capabilities and What It Can Do

Q: What can I do with CMS?

A: CMS allows you to:

• Create structured content types (services, staff, success stories)
• Organize content by schema types
• Create, update, and delete content items
• Use AI to generate content
• Manage content in bulk
• Display content on your website

Q: What content types can I create?

A: You can create:

• Service Categories: Organize services into groups
• Services: Create service offerings with details
• Staff Members: Create staff profiles
• Success Stories: Create testimonials and case studies
• Custom Types: Create custom content types as needed

Q: Can I use AI to generate content?

A: Yes! You can:

• Generate content with AI assistance
• Create multiple items at once
• Use templates for generation
• Track generation progress

AI generation helps you create content quickly and efficiently.

Q: Can I manage content in bulk?

A: Yes! You can:

• Create multiple items at once
• Update multiple items simultaneously
• Delete multiple items at once
• Process large content sets efficiently

Bulk operations help you manage large content libraries.

How to Use the Product

Getting Started

Q: What do I need before I can create CMS content?

A: Before creating content, you should have:

• An active organization account at https://app.joinzipper.com
• Permission to manage CMS (you need the "manage-cms" permission)

You can start creating content immediately once you have the required permissions.

Q: How do I get started creating my first CMS item?

A: To create your first item:

1. Log in to https://app.joinzipper.com
2. Go to CMS (or Content → CMS)
3. Select content type (Services, Staff, etc.)
4. Click Add or Create
5. Fill in content details
6. Save content

Your content will be created and available for use on your site.

Common Tasks

Q: How do I create a service?

A: To create a service:

1. Go to CMS → Services
2. Click Add Service or Create Service
3. Enter service details:
   • Name: Service name
   • Description: Service description
   • Category: Service category (if applicable)
   • Images: Service images
   • Other details
4. Save service

Service will be available for display on your site.

Q: How do I add a staff member?

A: To add staff:

1. Go to CMS → Staff
2. Click Add Staff or Create Staff
3. Enter staff details:
   • Name: Staff member name
   • Title: Job title
   • Bio: Staff biography
   • Photo: Staff photo
   • Other details
4. Save staff member

Staff member will be available for display on your site.

Q: How do I create a success story?

A: To create success story:

1. Go to CMS → Success Stories
2. Click Add Story or Create Story
3. Enter story details:
   • Title: Story title
   • Content: Story content
   • Images: Story images
   • Customer: Customer information
4. Save story

Success story will be available for display on your site.

Q: How do I use AI to generate content?

A: To generate with AI:

1. Go to CMS → select content type
2. Find Generate with AI option
3. Provide context or prompts
4. Start generation
5. Review generated content
6. Edit if needed
7. Save content

AI generation helps you create content quickly.

Troubleshooting

Q: Why can't I create CMS content?

A: You might not be able to create content if:

• You don't have "manage-cms" permission
• Content type doesn't exist
• You're not logged into the correct organization

Solution: Check your permissions, verify content type exists, and ensure you're in the correct organization.

Q: Why don't I see my content on my site?

A: Content might not appear if:

• Content isn't published
• Site blocks aren't configured to display content
• Content type isn't mapped to site blocks

Solution: Verify content is published, check site block configuration, and ensure content types are mapped.

Edge Cases and Advanced Usage

Q: Can I create custom content types?

A: CMS supports predefined types (services, staff, stories), but you can:

• Use existing types for your needs
• Organize content by schema types
• Create content variations within types

Content types help you organize content logically.

Q: How do I organize content into categories?

A: To organize:

• Use service categories for services
• Organize content by schema type
• Use metadata for additional organization

Organization helps you find and manage content efficiently.