Reviews Capabilities
Import, manage, and display customer reviews from third-party platforms. Import reviews from Google and other platforms, publish or unpublish reviews on your site, reply to customer reviews, and configure review display settings—all while maintaining social proof and customer trust.
Overview
Reviews capabilities allow you to import, manage, and display customer reviews from third-party platforms. Import reviews from Google and other platforms, publish or unpublish reviews on your site, reply to customer reviews, and configure review display settings per location. Maintain social proof, respond to customer feedback, and showcase positive reviews while managing review quality.
Core Features
Review Import
| Feature | Description | User Benefit |
|---|---|---|
| Third-Party Import | Import reviews from Google and other platforms | Showcase customer reviews from multiple sources |
| On-Demand Import | Import reviews when needed | Keep reviews current |
| Idempotent Merging | Merge imported reviews without duplicates | Maintain clean review database |
| Review Data | Import review text, ratings, dates, and author information | Capture complete review information |
Review Management
| Feature | Description | User Benefit |
|---|---|---|
| Publish Reviews | Publish reviews to make them visible on your site | Showcase positive reviews |
| Unpublish Reviews | Unpublish reviews to hide them | Control which reviews are displayed |
| Review Organization | Organize reviews by location or other criteria | Display relevant reviews |
| Review Filtering | Filter reviews by rating, date, or platform | Organize review display |
| Review Search | Search reviews by text, author, or platform | Find specific reviews |
Review Interaction
| Feature | Description | User Benefit |
|---|---|---|
| Reply to Reviews | Reply to customer reviews | Engage with customer feedback |
| Reply Persistence | Replies are saved and displayed | Maintain conversation history |
| Review Responses | Respond to both positive and negative reviews | Show you value customer feedback |
| Response Management | Edit or delete review replies | Manage review responses |
Review Configuration
| Feature | Description | User Benefit |
|---|---|---|
| Platform Settings | Configure review settings per platform | Customize review display by source |
| Location Settings | Configure review settings per location | Show location-specific reviews |
| Email Templates | Configure email templates for review-related communications | Automate review communications |
| Display Settings | Control how reviews appear on your site | Customize review presentation |
Key Capabilities
Review Management
| Capability | Details |
|---|---|
| Import | Import reviews from third-party platforms |
| Publishing Control | Publish or unpublish reviews |
| Organization | Organize reviews by location or platform |
| Interaction | Reply to reviews and manage responses |
Review Display
| Capability | Details |
|---|---|
| Site Integration | Display reviews on your site |
| Location Filtering | Show location-specific reviews |
| Platform Filtering | Filter reviews by platform |
| Rating Display | Show review ratings and text |
Customization Options
| Option | What Users Can Customize |
|---|---|
| Review Display | Control which reviews are published |
| Review Responses | Reply to reviews and manage responses |
| Platform Settings | Configure settings per platform |
| Location Settings | Configure settings per location |
Limits & Constraints
| Limit | Details |
|---|---|
| Reviews Per Org | Import unlimited reviews |
| Published Reviews | Publish or unpublish reviews as needed |
| Platform Support | Import from Google and other supported platforms |
Integration Capabilities
| Integration | What It Enables |
|---|---|
| Google Reviews | Import reviews from Google |
| Website Builder | Display reviews on your site |
| Email System | Send review-related emails |