Events Capabilities

Create and manage single and recurring events with flexible registration options, multiple payment methods, waitlist management, and comprehensive attendance tracking. Handle event lifecycle from creation through registration, check-in, and cancellation while maintaining full control over capacity, pricing, and customer access.

Overview

Events allow you to create single or recurring events that customers can register for. Set up flexible payment options including free events, paid registrations, punch card credits, and subscription access. Manage capacity limits, waitlists, and attendance while providing seamless registration experiences for both logged-in and guest customers.

Core Features

Event Creation & Management

Feature	Description	User Benefit
Single Events	Create one-time events with specific dates and times	Host workshops, special sessions, or one-off activities
Recurring Events	Create events that repeat automatically	Set up weekly or monthly events without manual work
Event Details	Add name, description, color, images, and metadata	Make events visually distinct and informative
Parent/Child Events	Extend existing parent events across new date ranges	Continue popular events without recreating them
Event Status	Activate or deactivate events	Control which events appear without deleting them
Event Groupings	Group events for marketing and organization	Organize related events into programs or series

Registration Management

Feature	Description	User Benefit
Guest Registration	Allow customers to register without creating accounts	Reduce friction for first-time customers
Authenticated Registration	Logged-in customers can register and manage registrations	Provide better experience for returning customers
Registration Forms	Require customers to complete forms during registration	Collect waivers, health information, or preferences
Capacity Limits	Set maximum number of registrations per event	Prevent overbooking and maintain event quality
Waitlist Management	Enable waitlists when events are full	Capture interest and fill spots from cancellations
Waitlist Promotion	Manually promote customers from waitlist to active registration	Control who gets spots when they open up
Waitlist Reordering	Change the order customers are promoted from waitlist	Prioritize certain customers or handle special cases

Payment Options

Feature	Description	User Benefit
Free Events	Offer events at no charge	Attract new customers or provide community offerings
Paid Registration	Set one-time payment prices per event	Accept credit card payments for registrations
Punch Card Access	Allow customers to use class passes/credits	Sell multi-event packages and track usage automatically
Subscription Access	Grant free or discounted access to subscription holders	Reward members with included or discounted events
Multiple Payment Methods	Enable multiple payment options per event	Give customers flexibility in how they pay
Payment Link Generation	Generate secure payment links for registration	Accept payments even when customers aren't logged in

Cancellation & Refunds

Feature	Description	User Benefit
Flexible Cancellation	Customers and providers can cancel registrations	Handle schedule changes easily
Bulk Cancellation	Cancel multiple registrations at once	Efficiently handle event changes
Refund Control	Choose whether to refund when canceling	Handle exceptions and special circumstances
Automatic Refund Processing	Process refunds automatically based on policy	Clear policy that customers can rely on
Punch Card Credit Restoration	Automatically restore credits when refunding	Credits return to customer's account automatically
Refund Status Tracking	Track refund status for canceled registrations	Monitor refund processing

Attendance & Check-In

Feature	Description	User Benefit
Kiosk Check-In	Streamlined check-in interface for front desk	Fast, simple check-in process
Provider Check-In	Allow providers to check in attendees	Track who attended for reporting
Attendance Tracking	Mark customers as attended, no-show, or canceled	Track event participation
Registration Status	Track registration status (active, waitlist, canceled, no-show)	Monitor registration lifecycle
Attendance Reports	View attendance data for events	Understand event participation

Customer Experience Features

Feature	Description	User Benefit
Calendar Integration	Generate ICS calendar files for events	Customers can add events to their calendars
Google Calendar Links	Provide deep links to add events to Google Calendar	One-click calendar integration
Mobile-Friendly Registration	Responsive registration experience on all devices	Customers can register from phones, tablets, or computers
Anonymous Registration	Allow customers to register without accounts	Reduce barriers to first-time registration
Registration Confirmation	Automatically send confirmation emails to registrants	Keep customers informed and reduce no-shows
Event Reminders	Send reminder emails before events	Reduce no-shows with timely reminders

Key Capabilities

Event Lifecycle Management

Capability	Details
Single & Recurring Events	Create one-time events or set up recurring patterns that generate events automatically
Event Extension	Extend existing parent events across new date ranges without recreating them
Event Updates	Update event details, capacity, pricing, and settings anytime
Event Groupings	Group related events for marketing and organization
Status Management	Activate or deactivate events to control visibility

Registration Control

Capability	Details
Registration Windows	Control when registration opens and closes relative to event start
Form Requirements	Require customers to complete custom forms (waivers, health info, preferences)
Multiple Form Requirements	Require multiple forms during registration (waiver, cancellation agreement, additional forms)
Capacity Management	Set and enforce capacity limits per event
Waitlist Automation	Automatically move customers from waitlist when spots open
Guest-Friendly	Allow registration without requiring account creation

Payment Flexibility

Capability	Details
Multiple Payment Methods	Accept credit cards, punch cards, subscriptions, or offer free events—all in one system
Dynamic Pricing	Set different prices for different customer groups or time periods
Family Payment Methods	Parents/guardians can use their saved payment methods to pay for children's registrations
Product Integration	Link events to punch card products so customers can use their passes
Subscription Benefits	Grant automatic access or discounts to subscription holders
Payment Processing	Secure credit card processing through Stripe integration

Cancellation Handling

Capability	Details
Flexible Cancellation	Both customers and providers can cancel registrations
Bulk Operations	Cancel multiple registrations efficiently when event changes
Refund Control	Choose whether to refund when canceling, with automatic processing available
Credit Restoration	Automatically restore punch card credits when refunding
Status Tracking	Track cancellation and refund status
Cancellation Notifications	Automatically notify registered customers when events are cancelled

Customization Options

Option	What Users Can Customize
Event Details	Name, description, color, images, and metadata
Registration Rules	When registration opens/closes, form requirements, capacity limits
Pricing Strategy	Free, paid, punch card, subscription, or combination of options
Refund Policy	Hours before event start when automatic refunds apply
Email Settings	Enable/disable confirmation and reminder emails
Event Groupings	Group events for marketing and organization
Activity Configuration	Set up multiple activities per event with different pricing

Limits & Constraints

Limit	Details
Event Capacity	Set per event; no system-wide limit
Waitlist Size	Configurable per event; no hard system limit
Registration Window	Opens/closes based on minutes before event start; can be set to open weeks in advance
Refund Window	Configurable hours before event start; can be set to any value
Recurring Events	Can create events that repeat indefinitely
Event Groupings	Unlimited groupings can be created

Advanced Features

Event Management

Feature	Description	User Benefit
Search & Filter	Search events by date, name, status, or other criteria	Quickly find specific events
Event History	View past events and registrations	Track event history
Registration Overview	View all registrations for an event	See full picture of event enrollment
Hide/Show Registrations	Control visibility of registration lists to protect customer privacy	Maintain customer privacy while managing registrations
Event Analytics	Track registration counts, attendance, and revenue	Make data-driven decisions

Provider Tools

Feature	Description	User Benefit
Kiosk Check-In	Streamlined interface for checking in customers at front desk	Fast, simple check-in process
Attendance Tracking	Check customers in/out of events	Track who attended for reporting
Registration Management	View and manage all registrations for an event	Manage event effectively
Waitlist Management	Promote customers from waitlist and manage order	Fill spots efficiently

Customer Tools

Feature	Description	User Benefit
Customer Dashboard	View upcoming events and registration history	Manage registrations in one place
Self-Service Cancellation	Customers can cancel their own registrations	Reduce support requests
Registration History	View past event registrations	Track participation
Payment Management	View payment history and manage payment methods	Track spending and update payment info

Integration Capabilities

Integration	What It Enables
Payment Processing	Accept credit card payments through Stripe
Email Notifications	Send automatic confirmations and reminders
Calendar Systems	Generate calendar links for customer integration
Forms System	Require custom forms during registration
Product Catalog	Link events to punch card products and subscriptions
Customer Portal	Customers can view and manage their event registrations
Reporting System	Generate event reports and analytics