Classes Capabilities

Create and manage recurring class schedules with flexible scheduling, multiple payment options, and comprehensive registration management. Build class series that automatically generate sessions, handle capacity and waitlists, and provide seamless customer booking experiences.

Overview

Classes allow you to create recurring schedules that automatically generate individual sessions. Set up once with multiple time slots, and the system creates all future sessions automatically. Manage capacity, accept various payment methods, handle waitlists, and customize registration windows—all while maintaining full control over scheduling changes and cancellations.

Core Features

Class Creation & Management

Feature	Description	User Benefit
Create Class Series	Set up a class with name, description, color, and header image	Organize your schedule with visually distinct classes
Recurring Schedule Setup	Define multiple time slots (day of week + time) for automatic session generation	Set up once, sessions created automatically for months ahead
Multiple Time Slots	Add multiple weekly time slots to a single class (e.g., Monday 9am and Wednesday 6pm)	Offer the same class at different times without duplicating setup
One-Off Sessions	Add special sessions outside the regular schedule	Handle holiday classes, workshops, or special events within your class structure
Class Status Management	Activate or deactivate classes as needed	Control which classes appear in your schedule without deleting them
Edit Class Details	Update name, description, color, and images anytime	Keep class information current without affecting existing sessions

Scheduling & Time Management

Feature	Description	User Benefit
Flexible Date Ranges	Set start and end dates for each time slot independently	Run classes for specific periods (e.g., 8-week programs)
Scheduled Changes	Temporarily change time, location, or instructor for specific date ranges	Handle instructor vacations or location changes without affecting the whole series
Instructor Substitutions	Assign substitute instructors for individual sessions	Manage last-minute changes without disrupting the schedule
Timezone Support	Set timezone per class for accurate scheduling	Ensure sessions display correctly for your location
Extend Schedule	Extend time slot end dates to generate more sessions	Continue popular classes without recreating them
Preview Changes	See how scheduling changes will affect sessions before committing	Make informed decisions about schedule modifications

Payment & Access Options

Feature	Description	User Benefit
Free Classes	Offer classes at no charge	Attract new customers or provide community offerings
Drop-In Pricing	Set one-time payment prices per class	Accept credit card payments for single sessions
Punch Card Access	Allow customers to use class passes/credits	Sell multi-class packages and track usage automatically
Subscription Access	Grant free or discounted access to subscription holders	Reward members with included or discounted classes
Multiple Pricing Tiers	Set different prices for different customer groups	Offer member discounts or early-bird pricing
Punch Card Configuration	Configure which products can be used for each class	Control which passes work with which classes
Family Payment Methods	Parents/guardians can use their saved payment methods to pay for children's registrations	Simplify family billing and checkout
Payment Link Generation	Generate secure payment links for registration	Accept payments even when customers aren't logged in

Registration Management

Feature	Description	User Benefit
Custom Registration Forms	Require customers to complete forms during registration	Collect waivers, health information, or preferences
Multiple Form Requirements	Require multiple forms during registration (waiver, cancellation agreement, additional forms)	Collect all required paperwork in one registration flow
Registration Windows	Control when registration opens and closes relative to class start	Open registration weeks ahead or close it hours before class
Open Time Frame Option	Allow registration to open at a specific time before class	Control exactly when customers can register
Capacity Limits	Set maximum number of registrations per session	Prevent overbooking and maintain class quality
Waitlist Management	Enable waitlists when classes are full	Capture interest and fill spots from cancellations
Waitlist Promotion	Manually promote customers from waitlist to active registration	Control who gets spots when they open up
Waitlist Reordering	Change the order customers are promoted from waitlist	Prioritize certain customers or handle special cases
External Registration	Redirect registration to external booking systems	Integrate with existing booking platforms
Guest Registration	Allow customers to register without creating accounts	Reduce friction for first-time customers
Registration Confirmation Emails	Automatically send confirmation emails to registrants	Keep customers informed and reduce no-shows
Hide/Show Registrations	Control visibility of registration lists to protect customer privacy	Maintain customer privacy while managing registrations

Cancellation & Refunds

Feature	Description	User Benefit
Automatic Refund Policy	Set refund window (hours before class start) for automatic refunds	Clear policy that customers can rely on
Manual Refund Control	Choose whether to refund when canceling as provider/admin	Handle exceptions and special circumstances
Bulk Cancellation	Cancel multiple sessions at once (e.g., when ending a time slot)	Efficiently handle schedule changes
Individual Cancellation	Cancel single registrations with optional refund	Handle customer requests quickly
Waitlist Cancellation Refunds	Automatically refund waitlist cancellations	Fair policy for customers who never got a spot
Punch Card Credit Restoration	Automatically restore credits when refunding punch card registrations	Credits return to customer's account automatically
Payment Refund Processing	Process refunds for credit card payments	Handle refunds through your payment processor

Capacity & Waitlist Features

Feature	Description	User Benefit
Per-Session Capacity	Set different capacity limits for different time slots	Adjust capacity based on instructor or location
Waitlist Capacity	Set maximum waitlist size	Control how many people can wait for spots
Waitlist Promotion Window	Set when waitlist promotions stop before class	Prevent last-minute promotions that cause confusion
Registration Counts	View current registrations and waitlist counts per session	Monitor class popularity and capacity
Capacity Overrides	Temporarily change capacity for specific sessions	Handle special events or room changes

Instructor & Provider Management

Feature	Description	User Benefit
Assign Instructors	Assign instructors to time slots	Show customers who's teaching each session
Instructor Substitutions	Assign substitute instructors for specific sessions	Handle absences without canceling classes
Substitution Notifications	Automatically notify customers of instructor changes	Keep customers informed about schedule changes
Multiple Instructors	Assign multiple instructors to a single session	Support team-taught classes
Provider Check-In	Allow instructors to check in attendees	Track attendance at the class location

Location Management

Feature	Description	User Benefit
Physical Locations	Assign physical locations to classes	Show customers where classes are held
Virtual Locations	Set up online/virtual class locations	Offer remote classes with meeting links
Location Overrides	Override location for specific time slots or sessions	Handle location changes for individual sessions
Location Types	Choose between physical, virtual, or hybrid	Support all your class formats

Customer Experience Features

Feature	Description	User Benefit
Calendar Integration	Generate ICS calendar links for class sessions	Customers can add classes to their calendars
Google Calendar Links	Provide deep links to add classes to Google Calendar	One-click calendar integration
Mobile-Friendly Booking	Responsive registration experience on all devices	Customers can book from phones, tablets, or computers
Anonymous Booking	Allow customers to register without accounts	Reduce barriers to first-time registration
Registration Success Pages	Customize what customers see after registering	Provide next steps or important information
Email Reminders	Automatically send reminder emails before classes	Reduce no-shows with timely reminders
Kiosk Mode	Streamlined check-in interface for front desk	Quick, simple check-in process for in-person registration

Key Capabilities

Schedule Management

Capability	Details
Automatic Session Generation	Create sessions automatically based on time slot patterns, generating weeks or months ahead
Flexible Scheduling	Add, remove, or modify time slots without affecting past sessions
Scheduled Modifications	Plan changes in advance (e.g., "Starting next month, this class moves to 10am")
Date Range Control	Set different start and end dates for each time slot within a class
Session Preview	See all generated sessions before committing to schedule changes
Virtual Classes	Create virtual/online classes with meeting links, or hybrid classes with both physical and virtual options

Payment Flexibility

Capability	Details
Multiple Payment Methods	Accept credit cards, punch cards, subscriptions, or offer free classes—all in one system
Dynamic Pricing	Set different prices for different customer groups or time periods
Product Integration	Link classes to punch card products so customers can use their passes
Subscription Benefits	Grant automatic access or discounts to subscription holders
Payment Processing	Secure credit card processing through Stripe integration

Registration Control

Capability	Details
Registration Windows	Control exactly when customers can register (e.g., opens 2 weeks before, closes 2 hours before)
Form Requirements	Require customers to complete custom forms (waivers, health info, preferences)
Capacity Management	Set and enforce capacity limits per session
Waitlist Automation	Automatically move customers from waitlist when spots open
Guest-Friendly	Allow registration without requiring account creation

Cancellation Handling

Capability	Details
Policy Enforcement	Automatic refunds based on your configured policy window
Flexible Refunds	Provider/admin can override automatic refund policy when needed
Credit Restoration	Automatically restore punch card credits when refunding
Bulk Operations	Cancel multiple sessions efficiently when schedule changes
Customer Self-Service	Customers can cancel their own registrations within policy limits
Cancellation Notifications	Automatically notify registered customers when sessions are cancelled

Customization Options

Option	What Users Can Customize
Class Appearance	Name, description, color, header image for visual organization
Schedule Structure	Multiple time slots per class, each with independent date ranges
Pricing Strategy	Free, paid, punch card, subscription, or combination of options
Registration Rules	When registration opens/closes, form requirements, capacity limits
Refund Policy	Hours before class start when automatic refunds apply
Email Settings	Enable/disable confirmation and reminder emails
Location Settings	Physical address, virtual meeting link, or hybrid options
Instructor Assignment	Assign instructors to time slots or individual sessions

Limits & Constraints

Limit	Details
Time Slot Capacity	Set per time slot or per session; no system-wide limit
Waitlist Size	Configurable per class; no hard system limit
Registration Window	Opens/closes based on minutes before class start; can be set to open weeks in advance
Refund Window	Configurable hours before class start; can be set to any value
Scheduled Changes	Multiple changes can be scheduled per time slot; system handles overlapping ranges
Session Generation	Default generates 3 months ahead; can be extended by updating end dates
One-Off Sessions	Unlimited one-off sessions can be added to any class

Advanced Features

Class Series Management

Feature	Description	User Benefit
Connect Existing Events	Migrate existing recurring events into class structure	Upgrade legacy schedules to modern class management
Disconnect Sessions	Make individual sessions independent from class updates	Handle exceptions without affecting the series
Reconnect Sessions	Reconnect disconnected sessions to receive class updates	Restore connection when needed
Bulk Updates	Update all sessions in a class when changing class settings	Efficiently modify entire series

Provider Tools

Feature	Description	User Benefit
Kiosk Check-In	Streamlined interface for checking in customers at front desk	Fast, simple check-in process
Attendance Tracking	Check customers in/out of classes	Track who attended for reporting
Registration Overview	View all registrations across a class or time slot	See full picture of class enrollment
Session Details	View individual session details with registrations	Manage specific sessions effectively
Instructor Substitution	Assign substitute instructors for specific sessions without affecting the series	Handle instructor absences or changes easily

Analytics & Reporting

Feature	Description	User Benefit
Registration Counts	See registration and waitlist counts per session	Monitor class popularity
Registration History	View customer registration history across classes	Understand customer behavior
Class Performance	Track which classes fill up and which need promotion	Make data-driven scheduling decisions
Export Capabilities	Export registration data for external analysis	Use data in other tools

Integration Capabilities

Integration	What It Enables
Payment Processing	Accept credit card payments through Stripe
Email Notifications	Send automatic confirmations and reminders
Calendar Systems	Generate calendar links for customer integration
Forms System	Require custom forms during registration
Product Catalog	Link classes to punch card products and subscriptions
Customer Portal	Customers can view and manage their class registrations