How to Update Product Prices

Learn how to update product prices. When you change a product's price, new customers will see the new price, but existing subscribers keep their current price unless you update it separately.

Before You Begin

• You must be logged in to your account at https://app.joinzipper.com
• You need permission to manage products (typically organization owners and admins have this permission)
• A product to update

Steps

Step 1: Navigate to Products

1. Log in to your account at https://app.joinzipper.com/auth/login
2. From the dashboard, click Products in the left sidebar
3. You'll see the Products page at https://app.joinzipper.com/dashboard/packages

Step 2: Open Product Details

1. Find the product you want to update
2. Click on the product to open its details
3. Or click Edit next to the product

What happens next: The product edit form will open.

Step 3: Change the Price

1. In the product edit form, find the Price field
2. Enter the new price:
   • Replace the existing price with the new amount
   • Example: Change from $50 to $60
   • Minimum price is typically $1.00
3. The price field will update

Note: For subscription products, you may see a price change warning.

Step 4: Review Price Change Warning

1. If updating a subscription product, you'll see a price change warning:

   • New customers will see the new price
   • Existing subscribers keep their current price
   • You need to use "Update Subscription Price" tool to change existing subscription prices

2. Read the warning carefully:

   • Understand that existing customers won't be affected automatically
   • Know that you'll need to update existing subscriptions separately if needed

Important: This protects existing customers from unexpected price changes.

Step 5: Save Changes

1. Review your changes:
   • New price is correct
   • Price change warning is understood (for subscriptions)
2. Click Save at the bottom of the form
   • The button will show "Saving..." while updating
3. You'll see a success message confirming the price was updated
4. The product will be updated with the new price

What happens next: The product price will be updated and:

• New customers will see the new price
• Existing subscribers keep their current price (for subscriptions)
• Product listing will show the updated price
• Future purchases will use the new price

Updating Existing Subscription Prices

If you want to change prices for existing subscribers:

1. Go to Products → select the subscription product
2. Go to the Active Subscribers page
3. Use the Update Subscription Price tool
4. Select which subscriptions to update
5. Set the new price
6. Confirm the update

This allows you to change prices for existing customers when needed.

Tips

• Review price changes carefully before saving
• Understand that subscription price changes don't affect existing customers automatically
• Use "Update Subscription Price" tool to change existing subscription prices
• Test product purchase flow after price changes
• Communicate price changes to customers when appropriate

Troubleshooting

Problem: I can't edit the product Solution: Check that:

• You have permission to manage products
• The product exists and is accessible
• You're logged into the correct organization

Solution: Contact your organization owner if you need access.

Problem: Price change warning is confusing Solution: The warning explains that:

• New customers see the new price
• Existing subscribers keep their current price
• You need to update existing subscriptions separately

Solution: Read the warning carefully. Use "Update Subscription Price" tool if you want to change existing subscription prices.

Problem: Existing customers aren't seeing the new price Solution: This is expected behavior for subscriptions:

• Existing subscribers keep their current price
• Only new customers see the new price
• Use "Update Subscription Price" tool to change existing subscription prices

Solution: Use the "Update Subscription Price" tool on the Active Subscribers page to update existing subscriptions.

Problem: The Save button is disabled Solution: Check that:

• Price field has a valid value
• All required fields are filled in
• Price meets minimum requirements

Solution: Ensure price is entered correctly and meets minimum requirements.