How to Switch a User to Kiosk Mode

Learn how to enable kiosk mode for staff members. Kiosk mode provides limited-scope access for in-person operations, perfect for front desk or point-of-sale scenarios.

Before You Begin

• You must be logged in to your account at https://app.joinzipper.com
• You need permission to manage staff (typically organization owners and admins have this permission)
• A staff member to configure

Steps

Step 1: Navigate to Staff Member

1. Log in to your account at https://app.joinzipper.com/auth/login
2. From the dashboard, go to Staff (or Organization Management → Staff)
3. Find the staff member you want to configure
4. Click on the staff member to view details

What happens next: You'll see the staff member details page.

Step 2: Find Kiosk Mode Option

1. On the staff member details page, look for Kiosk Mode option
2. This option is typically in:
   • Staff settings section
   • Access control section
   • Permissions section

Note: Kiosk Mode option controls limited-scope access.

Step 3: Enable Kiosk Mode

1. Find Kiosk Mode toggle or checkbox:

   • Look for Kiosk Mode option
   • Enable the toggle or check the box
   • Kiosk mode is activated

2. Kiosk mode activation:

   • Limited-scope access is enabled
   • User has restricted permissions
   • Suitable for in-person operations

Note: Enabling kiosk mode restricts user access to essential features only.

Step 4: Save Changes

1. Review your kiosk mode configuration:
   • Kiosk mode is enabled
   • Settings are correct
2. Click Save (or Save Changes)
   • Kiosk mode will be saved
   • You'll see a confirmation
3. Kiosk mode will take effect immediately

What happens next: Kiosk mode will be enabled and:

• User has limited-scope access
• Restricted to essential features
• Suitable for front desk or POS operations
• Access is controlled

How Kiosk Mode Works

When kiosk mode is enabled:

1. Limited access:

   • User has restricted permissions
   • Access to essential features only
   • Prevents access to sensitive areas

2. Use cases:

   • Front desk operations
   • Point of sale scenarios
   • In-person customer service
   • Limited administrative tasks

3. Security:

   • Reduces risk of unauthorized access
   • Limits user capabilities
   • Maintains security boundaries

Tips

• Use kiosk mode for front desk staff
• Enable for point-of-sale scenarios
• Restrict access to essential features only
• Review kiosk mode users regularly
• Disable kiosk mode when full access is needed

Troubleshooting

Problem: I don't see Kiosk Mode option Solution: Check that:

• You have permission to manage staff
• Kiosk mode feature is enabled
• You're viewing staff member details

Solution: Verify you have access to staff management. Contact support if kiosk mode isn't available.

Problem: Kiosk mode isn't working Solution: Check that:

• Kiosk mode is enabled and saved
• User logs out and logs back in
• Settings are applied correctly

Solution: Verify kiosk mode is saved. User may need to log out and back in for changes to take effect.

Problem: User has too much access in kiosk mode Solution: Check kiosk mode configuration:

• Verify kiosk mode is enabled
• Review user permissions
• Adjust permissions if needed

Solution: Verify kiosk mode is enabled. Review and adjust permissions if user has too much access.

Problem: I want to disable kiosk mode Solution: To disable kiosk mode:

• Go to staff member details
• Disable Kiosk Mode toggle
• Save changes
• User regains full access

Solution: Disable kiosk mode from staff member settings. User will regain full access based on their role.