How to Set Different Prices for Different Customer Groups

Learn how to create multiple pricing tiers for classes and events so different customer groups see different prices. This allows you to offer member discounts, early bird pricing, and other pricing variations.

Before You Begin

• You must be logged in to your account at https://app.joinzipper.com
• You need permission to manage schedules (typically organization owners and admins have this permission)
• A class or event to configure
• Subscription products created (if offering member discounts)

Steps

Step 1: Navigate to Class or Event

1. Log in to your account at https://app.joinzipper.com/auth/login
2. From the dashboard, click Calendar in the left sidebar
3. Find the class or event you want to configure:
   • Browse your calendar
   • Or go to Classes or Events and find it
4. Click on the class or event to open it

What happens next: You'll see the class or event edit page.

Step 2: Find Payment Section

1. On the edit page, find the Payment section
2. This section contains:
   • Payment option toggles
   • Price settings
   • Pricing tiers configuration

Note: Pricing tiers are typically in Step 3 (Payment) of the class/event creation/editing wizard.

Step 3: Configure Pricing Tiers

1. Create multiple pricing tiers:

   Default Price:

   • Set the standard/default price
   • This is what most customers will see
   • Example: $20 per session

   Member Discount (for subscription holders):

   • Set a discounted price for subscription holders
   • Customers with active subscriptions see this price
   • Example: $15 per session (25% discount)
   • Requires subscription products to be created

   Early Bird Pricing (optional):

   • Set a special price for early registrations
   • Applies to registrations before a certain date
   • Example: $18 per session (10% discount)

2. Add pricing tiers:

   • Look for Add Pricing Tier or Create Tier option
   • Create additional pricing tiers as needed
   • Configure each tier with its price and conditions

Note: You can create multiple pricing tiers for different customer groups or conditions.

Step 4: Configure Tier Conditions

1. Set conditions for each tier:

   Member Discount Tier:

   • Condition: Customer has active subscription
   • Applies to: Subscription holders
   • Price: Discounted amount

   Early Bird Tier:

   • Condition: Registration before specific date
   • Applies to: Early registrations
   • Price: Special amount

   Other Tiers:

   • Set conditions as needed
   • Configure when tier applies
   • Set tier price

Note: Conditions determine which customers see which price.

Step 5: Set Tier Prices

1. Enter price for each tier:

   • Default price: Standard amount
   • Member discount: Discounted amount
   • Early bird: Special amount
   • Other tiers: Their respective prices

2. Price display:

   • Customers see the price that applies to them
   • Price is determined by customer's status
   • Example: Subscription holders see member price, others see default price

Note: Customers automatically see the price that applies to them based on their status.

Step 6: Save Changes

1. Review your pricing tiers:
   • Default price is set
   • Member discount is configured (if applicable)
   • Early bird pricing is set (if applicable)
   • All tiers are configured correctly
2. Click Save (or complete the wizard)
   • Pricing tiers will be saved
   • You'll see a confirmation
3. Pricing tiers will take effect immediately

What happens next: Pricing tiers will be configured and:

• Customers see prices based on their status
• Subscription holders see member discounts
• Early registrants see early bird pricing
• Other customers see default pricing
• Prices are applied automatically

How Pricing Tiers Work

When pricing tiers are set:

1. Customer views pricing:

   • System checks customer's status
   • Determines which tier applies
   • Shows appropriate price

2. Price application:

   • Subscription holders: See member discount price
   • Early registrants: See early bird price (if applicable)
   • Other customers: See default price

3. Automatic selection:

   • Customers don't choose tiers
   • System applies correct tier automatically
   • Price is shown during registration

Tips

• Set clear default price for most customers
• Offer member discounts to encourage subscriptions
• Use early bird pricing to drive early registrations
• Test pricing to ensure correct prices are shown
• Review pricing tiers regularly

Troubleshooting

Problem: I don't see pricing tier options Solution: Check that:

• You're editing the Payment section
• Pricing tiers feature is available
• You're on the class/event edit page

Solution: Make sure you're editing the Payment section. Contact support if pricing tiers aren't available.

Problem: Member discount isn't showing Solution: Check that:

• Subscription products exist
• Customer has active subscription
• Member discount tier is configured
• Pricing tiers are saved

Solution: Verify subscription products exist and member discount tier is configured. Check customer subscription status.

Problem: Customers see wrong price Solution: Check that:

• Pricing tiers are configured correctly
• Customer status matches tier conditions
• Pricing tiers are saved

Solution: Verify pricing tier configuration and customer status. Check tier conditions match customer status.

Problem: I can't create pricing tiers Solution: Check that:

• Payment section is accessible
• Pricing tiers feature is enabled
• You have permission to manage schedules

Solution: Verify you have access to Payment section and pricing tiers feature. Contact support if needed.