How to Delete a Contact List

Learn how to delete contact lists when they're no longer needed. Deleting a list removes contacts from the list but doesn't delete the contacts themselves.

Before You Begin

• You must be logged in to your account at https://app.joinzipper.com
• You need permission to manage contact lists (typically organization owners and admins have this permission)
• A contact list to delete

Steps

Step 1: Navigate to Contact List

1. Log in to your account at https://app.joinzipper.com/auth/login
2. From the dashboard, go to Contact Lists (or CRM → Contact Lists)
3. Find the contact list you want to delete
4. Click on the list to open it

What happens next: You'll see the contact list details page.

Step 2: Find Delete Option

1. On the contact list page, look for Delete button or option
2. This option is typically:
   • In the list actions menu
   • Next to Edit or other options
   • In list settings
   • May require confirmation

Note: Delete option removes the list but not the contacts.

Step 3: Confirm Deletion

1. Click Delete (or find delete option)

2. A confirmation dialog will appear

3. Review deletion details:

   • List will be deleted
   • Contacts remain in your system
   • Contacts are only removed from this list
   • Deletion cannot be undone

4. Confirm deletion:

   • Click Confirm or Delete in dialog
   • Or type confirmation text if required
   • Deletion will proceed

Important: Deletion is permanent. Make sure you want to delete the list.

Step 4: Verify Deletion

1. Check list is deleted:

   • List no longer appears in contact lists
   • Deletion is complete
   • Contacts remain in your system

2. Contacts are preserved:

   • Contacts still exist
   • They're just removed from this list
   • Contacts can be added to other lists

What happens next: List will be deleted and:

• Removed from contact lists
• Contacts are preserved in your system
• Contacts are removed from this list only
• Deletion is permanent

How List Deletion Works

When you delete a list:

1. List removal:

   • List is deleted permanently
   • Cannot be recovered
   • Removed from all views

2. Contact preservation:

   • Contacts remain in your system
   • Contacts aren't deleted
   • Contacts can be added to other lists

3. Impact:

   • No impact on contacts themselves
   • Only removes list association
   • Safe to delete lists

Tips

• Delete lists you no longer need
• Remember contacts aren't deleted
• Review lists before deleting
• Export contacts if you want a backup
• Delete unused lists to stay organized

Troubleshooting

Problem: I don't see Delete option Solution: Check that:

• You have permission to manage contact lists
• Delete feature is available
• You're viewing the contact list details

Solution: Verify you have access to contact lists. Contact support if delete feature isn't available.

Problem: Deletion fails Solution: Check that:

• List exists and is accessible
• You have permission to delete
• System is working correctly

Solution: Verify list exists and you have permissions. Try again or contact support if issues persist.

Problem: I want to recover a deleted list Solution: Deleted lists cannot be recovered:

• Deletion is permanent
• Contacts remain in your system
• You can create a new list and add contacts

Solution: Create a new list and add contacts if needed. Deleted lists cannot be recovered.

Problem: Contacts were deleted Solution: Contacts shouldn't be deleted:

• Only list is deleted
• Contacts remain in your system
• Check other lists or contact roster

Solution: Verify contacts exist in other lists or contact roster. List deletion doesn't delete contacts.