How to Create a Product

Learn how to create a new product or package that your customers can purchase. Products can be one-time purchases, recurring subscriptions, or custom amount payments. Creating products allows you to sell services, memberships, and packages through your Zipper account.

Before You Begin

• You must be logged in to your account at https://app.joinzipper.com
• You need permission to manage products (typically organization owners and admins have this permission)
• For paid products, you'll need Stripe connected to your organization
• You can create free products without Stripe

Steps

Step 1: Navigate to Products

1. Log in to your account at https://app.joinzipper.com/auth/login
2. From the dashboard, click Products in the left sidebar
3. You'll see the Products page at https://app.joinzipper.com/dashboard/packages

Step 2: Open the Create Product Form

1. On the Products page, look for the Create product button in the top left area
2. Click the button (it's blue with a plus icon)
3. A modal window will open titled "Manage package"

What happens next: The modal will open and you'll see a form to enter product information.

Step 3: Select Product Type

1. In the Product type section, choose one of three options:
   • Product or Session: Simple one-time purchase
   • Subscription: Automatically recurring charges (weekly, monthly, or yearly)
   • Customers choose: One-time user-entered payment (like a donation)
2. Click the card for the product type you want

Note: The product type determines how customers are charged. Subscriptions automatically bill customers on a schedule, while one-time products charge once.

Step 4: Fill Out Product Details

1. Name: Enter a clear name for your product (required, max 100 characters)

   • This is the main product name customers will see
   • Example: "Monthly Membership" or "Personal Training Session"

2. Headline: Add a short headline (optional, max 200 characters)

   • A quick, one-sentence synopsis of your product
   • Example: "Unlimited access to all classes"

3. Details: Describe your product in detail (optional, max 1000 characters)

   • Provide all the details and features about the package
   • This helps customers understand what they're purchasing

What happens next: As you type, the form saves your changes automatically. You'll see the character count for fields with limits.

Step 5: (Optional) Add Product Image

1. Scroll to the Product Image section
2. Click to add an image:
   • My library: Choose from your existing media library
   • Unsplash: Search for free stock photos
   • Premium stock: Access premium stock images
   • Upload new: Upload a new image from your computer
3. Select or upload an image

Note: Images help customers identify your product quickly and are displayed in the shop and point-of-sale interfaces.

Step 6: Configure Pricing and Schedule

1. If you selected Subscription, configure:

   • Billing schedule: Choose weekly, monthly, quarterly, bi-yearly, or yearly
   • Price: Enter the subscription price
   • Start-up fee: Optionally add a one-time start-up fee

2. If you selected Product or Session, configure:

   • Price: Enter the one-time purchase price

3. If you selected Customers choose, configure:

   • Minimum amount: Set the minimum payment amount
   • Maximum amount: Set the maximum payment amount (optional)

Note: Pricing configuration varies based on your product type selection.

Step 7: Save Your Product

1. Review all the information you've entered
2. Scroll to the bottom of the form
3. Click Save
   • The button will show "Saving..." while your product is being created
4. You'll see a success message confirming the product was created
5. The modal will close and your new product will appear in your products list

What happens next: Your product will be created and available based on your visibility settings. If Stripe is connected, a Stripe product will be created automatically.

Tips

• You can add a product image to help customers identify it quickly
• Products can be set to require approval before customers can purchase
• Use the bulk create feature to create multiple products at once
• You can edit products anytime after creation
• Free products don't require Stripe connection

Troubleshooting

Problem: I don't see the "Create product" button Solution: Make sure you have permission to manage products. Only organization owners and admins can create products. Contact your organization owner if you need access.

Problem: I get an error when trying to save Solution: Check that all required fields are filled in. The Name field is required and cannot be left empty. Make sure you've selected a product type.

Problem: The Save button is disabled/grayed out Solution: Check that all required fields are filled in. The button will only be enabled when all required information is provided.

Problem: I can't create a paid product Solution: Paid products require Stripe to be connected. Go to Organization Management → Integrations and connect Stripe first. You can create free products without Stripe.