How to Configure Notification Settings

Learn how to configure notification preferences to control how and when you receive notifications. You can enable or disable email, push, SMS, and in-app notifications for different event types.

Before You Begin

• You must be logged in to your account at https://app.joinzipper.com
• Access to notification settings

Steps

Step 1: Navigate to Notification Settings

1. Log in to your account at https://app.joinzipper.com/auth/login
2. From the dashboard, go to Organization Management → Notification Settings (or Settings → Notifications)
3. You'll see notification configuration options

What happens next: You'll see notification settings with channel and type options.

Step 2: Configure Notification Channels

1. Enable or disable channels:

   Email Notifications:

   • Toggle Email Notifications to On or Off
   • When On: You receive notifications via email
   • When Off: No email notifications are sent

   Push Notifications:

   • Toggle Push Notifications to On or Off
   • When On: You receive push notifications on your device
   • When Off: No push notifications are sent
   • Allow push notifications in your browser/device if enabling

   SMS Notifications:

   • Toggle SMS Notifications to On or Off
   • When On: You receive notifications via SMS
   • When Off: No SMS notifications are sent

   In-App Notifications:

   • Toggle In-App Notifications to On or Off
   • When On: You see notifications in the app
   • When Off: No in-app notifications are shown

Note: You can enable multiple channels to receive notifications through different methods.

Step 3: Configure Notification Types

1. Enable or disable specific notification types:

   Form Submissions:

   • Toggle to enable/disable notifications when forms are submitted
   • Control per channel or all channels

   Payment Events:

   • Toggle to enable/disable notifications when payments are processed or fail
   • Control per channel or all channels

   Subscription Events:

   • Toggle to enable/disable notifications when subscriptions start or change
   • Control per channel or all channels

   Lead Events:

   • Toggle to enable/disable notifications when leads are created or moved
   • Control per channel or all channels

   Social Queue:

   • Toggle to enable/disable notifications when social posts are scheduled
   • Control per channel or all channels

   Blog Queue:

   • Toggle to enable/disable notifications when blog posts are queued
   • Control per channel or all channels

Note: You can customize which events trigger notifications for each channel.

Step 4: Set Preferred Notification Times

1. Find Time Preferences section:

   • Look for Time Preferences or Notification Times settings

2. Set preferred times:

   • Choose when you want to receive notifications
   • Set start and end times
   • Example: 9:00 AM to 5:00 PM

3. Configure timezone:

   • Set your timezone for timing
   • Ensures notifications arrive at correct times

Note: Time preferences help you receive notifications during preferred hours.

Step 5: Save Settings

1. Review your notification configuration:
   • Channels are enabled/disabled as desired
   • Notification types are configured
   • Time preferences are set
2. Click Save (or Save Settings)
   • Notification preferences will be saved
   • You'll see a confirmation
3. Settings will take effect immediately

What happens next: Notification settings will be configured and:

• Notifications are sent via enabled channels
• Only enabled notification types trigger notifications
• Notifications arrive during preferred times (if set)
• Your preferences are saved and applied

Tips

• Enable channels you actively check
• Disable notification types you don't need
• Set time preferences to avoid notifications outside business hours
• Use multiple channels for important notifications
• Review settings regularly and adjust as needed

Troubleshooting

Problem: I don't see Notification Settings Solution: Check that:

• You're logged into the correct organization
• Notification settings are available for your account
• Organization Management section is accessible

Solution: Make sure you're logged into the correct organization. Contact support if settings aren't available.

Problem: I'm not receiving notifications Solution: Check that:

• Notifications are enabled for the channel
• Notification type is enabled
• Email address or phone number is correct
• Push notifications are allowed in browser/device

Solution: Verify notification settings, enable notifications, verify contact information, and allow push notifications.

Problem: I'm receiving too many notifications Solution: Check that:

• All notification types aren't enabled unnecessarily
• Multiple channels aren't enabled for same types
• Time preferences aren't set

Solution: Disable unnecessary notification types, disable redundant channels, and set time preferences.

Problem: I can't enable push notifications Solution: Check that:

• Browser/device allows push notifications
• Push notification permissions are granted
• Browser supports push notifications

Solution: Allow push notifications in your browser/device settings. Grant permissions when prompted.