How to Check In Clients for Classes and Mark No-Shows

Tracking attendance helps you understand class participation and enforce cancellation policies. Here's how to check in clients and handle no-shows.

Accessing the Registration List

Step 1: Find the Class

1. Go to Calendar in the left sidebar
2. Navigate to the date of the class
3. Click on the specific class session

Step 2: Open Registrations

1. On the class/event details page, find the Registrations section
2. You'll see all registered attendees with their current status

Checking In Attendees

Individual Check-In

1. Find the attendee in the registration list
2. Click the Check In button next to their name
3. Their status will update to "Checked In"

Bulk Check-In

For checking in multiple people at once:

1. Select multiple registrations using the checkboxes
2. Click Check In Selected from the bulk actions
3. All selected attendees will be marked as checked in

Marking No-Shows

If a client doesn't attend:

1. Find the attendee in the registration list
2. Click on their registration or the status dropdown
3. Select No-Show or Mark as No-Show
4. Their status will update accordingly

Handling Late Cancellations

For clients who cancel within your policy window:

1. Find the registration in the list
2. Cancel the registration
3. Choose whether to:
   • Apply a cancellation fee (if your policy includes one)
   • Issue a refund (if they paid)
   • Restore credits (if they used a punch card)

Attendance Statuses

Viewing Attendance History

To see attendance patterns:

1. Go to the customer's profile
2. View their booking/registration history
3. You'll see their check-in status for past classes

Tips

• Check in on arrival: Use a tablet at check-in for real-time updates
• Use kiosk mode: Set up a self-check-in station for clients
• Review regularly: Check no-show patterns to address issues with specific clients
• Automate follow-ups: Set up automations to email no-shows

Using Kiosk Mode for Check-In

For a streamlined check-in experience:

1. Set up a device in kiosk mode at your front desk
2. Clients can check themselves in when they arrive
3. Reduces staff workload and speeds up the process